Shipping and Returns Policy
Shipping Policy
Thank you for shopping at Workspace Interiors. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Note: further delays can be expected during Covid19.
Shipping rates & delivery estimates
All orders in the Republic of Ireland include free shipping. Orders can also be collected from our Dublin offices at 19 Bluebell Business Park, Old Naas Rd, Bluebell, Dublin 12.
Shipment to P.O. boxes or Addresses
Workspace Interiors ships to all addresses in the Republic of Ireland. We do not ship items to P.O. boxes or zones unreachable by post. Please contact us on +353 (0)1 460 7000 or info@workspaceinteriors.ie should you wish to get an item shipped outside of the Republic of Ireland.
Product Delivery Information
All products are subject to availability. While every care is taken to state the correct sizes and specifications of all items, slight variations may occur within accepted trade tolerances and in exceptional circumstances, if any article is not available, we may send you a carefully selected substitute of equal or greater value, with your permission only. If for this or any other reason, the goods are not acceptable, they may be returned. Our consumer contracts are governed by Irish law.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s), should you opt for us to use one. The tracking number will be active within 24 hours.
Returns Policy
If an item is faulty please contact us on contact us on +353 (0)1 460 7000 or info@workspaceinteriors.ie and we will arrange an appropriate action. In the event of Workspace Interiors sending you a replacement for a damaged, defective or wrong item/s, you must return the item to Workspace Interiors within 30 days. Workspace Interiors reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Workspace Interiors confirms we will issue a replacement.
Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
As per EU laws and guidelines an item can be returned within 14 days provided it is not used, in its original packaging and not damaged in any way.
We are unable to exchange items that are not damaged, defective or incorrect (after 14 days), however if you have received a damaged, defective or incorrect item the following policies apply:
If the item was damaged in transit
If you take delivery of a Workspace Interiors package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange; please contact us directly at +353 (0)1 460 7000 or info@workspaceinteriors.ie and ensure you include your order reference number in all correspondences.
If the item is defective (within 30 days of receipt)
You have the right to return a faulty item within a reasonable period. Please contact us directly at +353 (0)1 460 7000 or info@workspaceinteriors.ie to discuss the nature of any defective item and any possible solutions.
If the item becomes defective (after 30 days of receipt)
Please contact us directly at +353 (0)1 460 7000 or info@workspaceinteriors.ie to discuss the nature of any defective item and any possible solutions.
If we sent you an item you did not order (an “incorrect” item)
As soon as you find out we’ve sent you an incorrect item, contact us directly at +353 (0)1 460 7000 or info@workspaceinteriors.ie to arrange return and/or replacement of the item in question. Please include your order reference number in all correspondences.
This shipping and returns policy does not affect your statutory rights.